Privacy Policy

Who we are

Maed Digital is operated by Maed Digital. This policy explains what personal data we collect, why, and the choices you have. Contact: the contact details shown on our website.

What we collect

• Business owners: name, phone number, email address, business name, type, city and area, number of branches, how you heard about us, and the ad campaign that brought you (if any).
• Your account and content: your login (your password is stored only in protected, hashed form by our authentication provider), menu items, prices, photos, logo, opening hours, social links and settings.
• Payments: the payment method, reference number and receipt image you send us. We do not receive or store card details; payments are made by mobile money or bank transfer.
• Guest messages: if a guest uses the contact form on a business’s menu page, we store the name, email, phone number (optional) and message they type, and make it available to that business.
• Technical data: our hosting provider processes standard request data such as IP address and browser type to deliver pages and keep the service secure.

What we do not do

We do not sell personal data. We do not use advertising trackers on menu pages. Guests who simply view a menu are not asked to create an account, and we do not build profiles of them. Our only browser storage is the sign-in session for business owners.

Why we use your data

• To provide the service: create and show your menu, run your dashboard, store images and deliver messages.
• To bill you and confirm payments.
• To contact you about your trial and account (for example by phone, WhatsApp, SMS or email), and to offer help setting up your menu.
• To keep the service safe and prevent abuse.

Who we share it with

We use service providers who process data on our behalf: a database and sign-in provider, an image storage and delivery provider, a hosting provider, and an email provider. They may store data on servers outside Ethiopia. We may also disclose data if the law requires it.

How long we keep it

We keep your data while your account is active. If your account is closed or deleted after the trial or subscription ends, we delete or anonymise it within 90 days, except records we must keep for accounting or legal reasons, such as payment records.

Security

Access to each business’s data is restricted to that business’s own users, enforced in the database. Connections are encrypted. No system is perfectly secure, so please use a strong, unique password.

Your rights

You can ask to see the personal data we hold about you, correct it, delete it, or stop us contacting you for marketing. You can also withdraw your consent at any time. Contact us using the details below and we will respond within a reasonable time. If you are a guest who sent a message through a business’s menu page, please also contact that business.

Children

The service is for businesses and is not directed at children.

Changes

We may update this policy and will show the date of the latest update at the top of this page.

Contact

For any privacy question or request: the contact details shown on our website.